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About us
Travelplan Direct is a leading provider of travel insurance offering comprehensive cover at extremely competitive prices. As part of Travellers Protection Services Limited, established in 1989, we insure over 2 million travellers every year.
The highest levels of customer service
You can speak to an insurance expert at our dedicated Contact Centre seven days a week and we place a heavy emphasis on training and investment in our single most precious asset – people!
Please ring us on 0844 412 3110 . Lines are open:
- Mon to Fri 8.00am - 8.00pm
- Sat 9.00am - 5.00pm
- Sun 10.00am - 4.00pm
Cash Back Promise
Our policy of making sure our customers always come first is ensured by our unique Claims Charter, which guarantees the professional and rapid settlement of all valid claims. Our Cash Back Promise is your reassurance that we aim to settle all claims within seven working days of receiving all the relevant paperwork. If we fail, we will pay you cash compensation upon application.
We are authorised and regulated by the Financial Services Authority. Our firm reference number is 311788. We are required by the Financial Services Authority to give you some key facts about our insurance services – please click here to see them.